Phone: (517) 432-4000 Reservations: (800) 875-5090

Kellogg Hotel Guest Survey

We Appreciate Your Feedback

If you’ve stayed with the Kellogg Hotel & Conference Center recently, we’d love to hear your feedback. Our goal is to provide the best hospitality experience possible, so please fill out our Guest Survey and tell us what you think.

* Items with red asterisks are required fields.

Overall Experience

Please rate your overall satisfaction with your most recent stay at our hotel *

How likely would you be to stay at our hotel if you were returning to the area? *

Thinking about your overall experience at our hotel and what you paid, how would you rate the value you received? *

Overall Impression

Please rate your experience with Guest Services *

	Excellent	Good	Fair	Poor	Not Applicable
Reservations	Excellent	Good	Fair	Poor	Not Applicable
Front Desk	Excellent	Good	Fair	Poor	Not Applicable
Telephone Operator	Excellent	Good	Fair	Poor	Not Applicable
Housekeeping Staff	Excellent	Good	Fair	Poor	Not Applicable
Maintenance	Excellent	Good	Fair	Poor	Not Applicable
Gift Shop	Excellent	Good	Fair	Poor	Not Applicable
Parking	Excellent	Good	Fair	Poor	Not Applicable
Responsiveness to your needs	Excellent	Good	Fair	Poor	Not Applicable
Professional, courteous attitude	Excellent	Good	Fair	Poor	Not Applicable
Professional appearance	Excellent	Good	Fair	Poor	Not Applicable
Knowledge about hotel and local area	Excellent	Good	Fair	Poor	Not Applicable

Overall service received

Please rate your experience with the following:

About the Facility *

	Excellent	Good	Fair	Poor	Not Applicable
Overall physical condition of the hotel	Excellent	Good	Fair	Poor	Not Applicable
Appearance of hotel exterior	Excellent	Good	Fair	Poor	Not Applicable
Condition of lobby and reception areas	Excellent	Good	Fair	Poor	Not Applicable

About the Guest Room and Room Furnishings *

	Excellent	Good	Fair	Poor	Not Applicable
Amenities	Excellent	Good	Fair	Poor	Not Applicable
Cleanliness	Excellent	Good	Fair	Poor	Not Applicable
Comfort	Excellent	Good	Fair	Poor	Not Applicable

Dining Facilities and Service:

Please rate your overall dining experience if you dined at the State Room during your stay *

	Excellent	Good	Fair	Poor	Not Applicable
Menu Selection & Variety	Excellent	Good	Fair	Poor	Not Applicable
Quality of Food & Beverage	Excellent	Good	Fair	Poor	Not Applicable
Atmosphere and Décor	Excellent	Good	Fair	Poor	Not Applicable
Cleanliness	Excellent	Good	Fair	Poor	Not Applicable
Staff Professionalism	Excellent	Good	Fair	Poor	Not Applicable
Value	Excellent	Good	Fair	Poor	Not Applicable

If you ordered room service at our hotel please rate the following *

	Excellent	Good	Fair	Poor	Not Applicable
Menu Selection & Variety	Excellent	Good	Fair	Poor	Not Applicable
Quality of Food and Beverage	Excellent	Good	Fair	Poor	Not Applicable
Staff Professionalism	Excellent	Good	Fair	Poor	Not Applicable
Value	Excellent	Good	Fair	Poor	Not Applicable
Timeliness	Excellent	Good	Fair	Poor	Not Applicable
Food temperature	Excellent	Good	Fair	Poor	Not Applicable
Overall Room Service Experience	Excellent	Good	Fair	Poor	Not Applicable

If you attended a banquet event at the Kellogg Center, please rate the following *

	Excellent	Good	Fair	Poor	Not Applicable
Quality of Food and Beverage	Excellent	Good	Fair	Poor	Not Applicable
Atmosphere and Décor	Excellent	Good	Fair	Poor	Not Applicable
Cleanliness	Excellent	Good	Fair	Poor	Not Applicable
Staff Professionalism	Excellent	Good	Fair	Poor	Not Applicable

Did you experience any problems that caused you concern during your stay? *

Yes

Please indicate the area in which you had the problem

Did you report the problem?

Yes

Was the problem solved to your satisfaction?

Yes

Did any staff member(s) make your stay more memorable? *

Yes

We welcome any additional comments, suggestions or ideas you may have

About You

What was the primary reason for this stay? *

MSU Business

Non-MSU Business

Visiting Son/Daughter

Pleasure/Leisure

Attended a conference or event held at this facility

Gender *

Male

Female

We would appreciate any suggestions you might have as we continue to improve our hotel

Name

Phone

Date of Stay

Month

Day

Year

Room #

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Kellogg Hotel & Conference Center, Michigan State University
219 S Harrison Rd, East Lansing, MI 48824
Phone: (517) 432-4000, Reservation Line: (800) 875-5090

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